Catering Equipments Experts

Refund and Returns Policy

Returns, Refunds & Exchange Policy – CATERING EQUIPMENTS

At CATERING EQUIPMENTS, we strive to provide quality products and reliable service. Please read our Returns & Refunds Policy carefully before placing an order.

Order Cancellations

  • Cancellations after an order has been placed will incur a 15% admin & handling fee (calculated on item/total depending on request).
  • Delivery fees are non-refundable under all circumstances.
    We strongly recommend requesting a delivery quotation before placing your order.

Returns & Exchanges

  • Returns are only accepted if the item is unused, in original condition, and in its original packaging.
  • A handling fee of up to 20% may apply on returns/exchanges.
  • Exchanges are only processed for defective or damaged items, and only for the same product.

To request a return or exchange, email us at sales@cateringequipments.co.za.

Refunds

  • Regular-priced items may be refunded (minus applicable fees). Sale items are non-refundable.
  • Refund processing time may vary depending on your bank or credit card provider.
  • If you haven’t received your refund after processing, please contact us at sales@cateringequipments.co.za.

Shipping & Courier Services

  • Customers are responsible for return shipping costs. These costs are non-refundable.
  • We recommend using a trackable courier or shipping insurance for high-value returns.
  • We use trusted third-party couriers nationwide, but CATERING EQUIPMENTS is not liable for damages or losses caused by courier services. By choosing courier delivery, you agree to these terms.

Important Notes

  • All product pictures are for illustration purposes only. Models and sizes may vary depending on stock availability.
  • Product descriptions are guaranteed, but actual appearance may differ.

Need Help?

For any questions about returns, refunds, or exchanges, please contact us at:
sales@cateringequipments.co.za